About RTDS
Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

Our continuous innovation-led services include -
• Managed Cloud Hosting Services
• AWS Cloud Services
• Public Cloud Solutions
• Cybersecurity Solutions

Job responsibilities
• Lead and manage the System Administration / L2 Support team, ensuring smooth day-to-day

operations and SLA adherence.
• Handle L2 escalations related to Windows/Linux servers, Active Directory, DNS, DHCP,
• Microsoft 365, networking, virtualization, and endpoints.
• Monitor team performance, ticket queues, response/resolution TATs and service quality.
• Allocate tickets and tasks within the team and ensure timely resolution of incidents and service requests.
• Monitor server health, uptime, capacity,



patching and system performance.
• Manage and troubleshoot VMware, OpenStack, or Hyper-V environments.
• Oversee Microsoft 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
• Coordinate with L1, L3, Security, Network, and other technical teams for complex issues.
• Review major incidents, conduct RCA, and ensure preventive actions are implemented.
• Maintain SOPs, knowledge base, documentation, and shift handover processes.
• Support 24×7 operations and manage rotational shifts/on-call requirements.
• Provide regular operational reports and updates to management.

Required Skills
• Solid hands-on experience in Windows/Linux System Administration.
• Good knowledge of Active Directory, GPO, DNS, DHCP, TCP/IP, LAN/WAN, VLAN and Firewall.
• Experience with Microsoft 365 administration.
• Hands-on experience with VMware, OpenStack, or Hyper-V.
• Knowledge of RMM/monitoring tool

📌 Team Lead – System Administration (Gurugram)
🏢 Real Time Data services
📍 Gurugram