About the Role :

Employment Type: Fixed-Term Contract – 1 Year (Extendable / Convertible to Full-Time)

We are looking for an Associate – Finance Operations (Fin-Ops) to own the commercial and billing operations supporting our customer dashboard.
In this role, you will work closely with Finance, Sales, Sales Operations, Product, and Engineering to ensure accurate account provisioning, billing, usage tracking, and revenue operations across 1,300+ customers and a high volume of trial accounts.
The role requires strong attention to detail, comfort working with large datasets and systems, and the ability to translate commercial contracts into accurate billing and operational inputs. You will also play a key role in strengthening controls and building scalable, repeatable processes.
This is a hands-on, high-ownership role suited to someone who enjoys working with numbers, systems, contracts, and cross-functional stakeholders.
What will you do :
Dashboard & Account Provisioning
• Own the end-to-end setup, modification, and maintenance of customer accounts on the CleverTap dashboard.





• Create trial accounts for prospects and provision plans, add-ons, and other commercial configurations for existing customers.

• Manage and close SFDC cases within the defined 24-hour resolution SLA.

• Test commercial and billing modules for recent product and feature launches to ensure accurate billability and a seamless customer experience.

Billing, Overages & Revenue Accuracy
• Calculate MAU overages and ensure timely charging for credit-card customers.

• Track email and WhatsApp usage overages, notify customers, and ensure charges are raised and collected on time.

• Conduct due diligence on closed-won contracts and order forms, identifying billing-relevant commercial terms and ensuring accurate handover to invoicing and systems teams.

• Validate IACV calculations and ensure alignment with signed contracts and previously agreed ACV.

• Perform regular reconciliations to identify and r

📌 Associate – Finance Operations (Mumbai)
🏢 CleverTap
📍 Mumbai