This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal CX Advisory Consultant based in India.

This role focuses on helping strategic customers transform their customer experience, digital operations, and contact center environments.
You will connect business strategy with technology capabilities to create practical, measurable CX transformation plans.
The position combines consulting, customer experience strategy, analytics, and change management in a highly collaborative environment.
You will work directly with senior customer stakeholders and cross-functional teams to identify challenges and shape effective solutions.
The role offers opportunities to lead workshops, executive engagements, transformation roadmaps, and adoption initiatives.
Your work will help organizations improve customer journeys, operational efficiency, employee experience, and business outcomes.
The position is based in India, with adaptable work options and travel across the APAC region of up to 30%.

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Accountabilities

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Partner with strategic customers to identify, assess, and prioritize customer experience, digital transformation, and contact center opportunities.

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Analyze business processes, customer journeys, and operational challenges to recommend improvements that support measurable business outcomes.

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Develop CX transformation roadmaps that align business objectives, operational priorities, and technology capabilities.

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Translate business requirements into functional designs, customer journey flows, and operational configurations.

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Lead and support change management and adoption programs, including communication, training, and coaching initiatives.

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Use analytics and performance metrics to assess adoption, operational efficiency, and CX outcomes, providing recommendations for continuous improvement.

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Build trusted relationships with customer executives, partners, and internal stakeholder

📌 Principal CX Advisory Consultant (India)
🏢 Jobgether
📍 India