About the role
The Service Delivery Manager is accountable to oversight financial reporting service delivery activities from a BPO-third party provider (GSK Operations) side supporting GSK in financial transactional activities pertaining to controllership, record to report, inventory, intercompany, master data, fixed assets, banking processes across the different regions.
The role is also responsible to drive standardization of financial activities - processes across the different regions globally and to oversight and provide guidance to a team of Service Delivery Leads as part of the Controllership team who are responsible for specific Regions / Entities and activities / processes.
Role & Responsibilities
• The role requires in depth understanding of financial processes and systems, a high level of drive to standardize processes-activities across regions, managing the BPO-third party provider (GSK Operations), an internal team of Service Leads, working closely with the Controllership/GPO team and interacting with other Finance functions/stakeholders as needed.
• Able to lead activities independently as well as drive delivery and performance of the GSK Operations Centre of Excellence teams to support the Controllership organisation in the Finance Hub and Markets.
• Drive continuous improvement and troubleshooting issues faced by the GSK Operations while keeping the Controllership team informed of potential challenges & proposed recommendations.
• Provide guidance and feedback to the GSK Operations to ensure deliverables are submitted on time and with quality.
• Bring the End to End view of the processes to CoE (Master Data Management, Fixed Assets, Banking, Payroll, Insurance, Intercompany, Period End Close, Balance Sheet, Inventory) service line provided by GSK Operations.
• Working closely with the regional GSK Operational Controllers and accountable for day to day GSK Operations delivery, designing, embedding and monitoring Key Performance Indicators (KPIs) and
📌 Associate Director (Bengaluru)
🏢 GSK
📍 Bengaluru