Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Accountable for leading BAU documentation and process maintenance through the GCOE delivery framework, ensuring work is controlled, visible and delivered to quality.

How you'll make an impact

Responsibilities:
• Key accountabilities include
• Lead standard documentation and process change requests, own updates to process guides, scripts, documents,letters, playbooks and knowledge content in line with GCOE standards.




• Maintain delivery control through worklists, trackers, change logs, approval records and version history.
• Coordinate review, approval and publication activity so final outputs are accurate, controlled and easy to use.
• Support UK on key projects, regulatory/policy updates, operational resilience, acquisitions and process improvement activity.
• Build effective working relationships with UK stakeholders, GCOE colleagues, Training, Compliance, Business
• Systems and operational SMEs.
• Escalate risks, blockers, overdue actions, quality issues or control gaps through the appropriate GCOE or UK Process Excellence route.
• Identify opportunities to simplify BAU documentation maintenance, improve handoffs and strengthen governance.

About you

Qualifications:
• Degree Bachelor Master

Licenses/Certificates:
• Insurance Certification will be the additional advantage

Work Experience:
• Graduate with minimum 3 to 4 years o

📌 Lead Specialist (Pune)
🏢 Gallagher
📍 Pune