This job is provided by apna.co Job Description – Mumbai RRC
Company:Star Health & Allied Insurance Co. Ltd.
Department: Renewal Retention Cell (RRC)
Location: Andheri East, Mumbai
Position: Renewal Retention Officer (RRO)
Job Responsibilities
• Contact existing customers regarding their health insurance policy renewal.
• Understand customer requirements, concerns, and objections.
• Explain renewal perks, policy features, and applicable options clearly.
• Handle customer objections related to premium, coverage, policy benefits, and renewal.
• Ensure maximum customer retention through effective communication and follow-up.
• Maintain quality standards and achieve assigned business targets.
• Record customer interactions and update relevant details accurately.
• Coordinate with internal teams for customer queries and renewal-related requirements.
• Provide a positive and customer-centric experience in every interaction.
Candidate Profile
• Good communication skills in English/Hindi/Marathi.
• Customer-focused and confident while speaking with customers.
• Basic knowledge of MS Office/Excel.
• Ability to handle objections and convince customers professionally.
• Freshers and candidates with relevant experience can apply.
• Candidates from insurance, banking, BPO, telesales, or customer service backgrounds are preferred.