We are seeking a highly skilled and customer-focused Graph DB Specialist Technical Support Engineer to join our team. This role is responsible for delivering high-quality technical support to our customers to troubleshoot complex technical issues and collaborating with cross-functional teams to ensure customer success.

Graph DB Specialist is expected to provide advanced technical support on Data based Software Product to a global client base and partners. This role requires deep technical expertise, solid problem-solving skills, and the ability to effectively communicate complex technical information. The primary responsibility is to troubleshoot and resolve technical issues, support product adoption, and ensure customer satisfaction.

TSE/SRE must have experience working with databases, specifically graph databases, and possess a strong background in Linux, networking, and scripting (bash/python). They work collaboratively with engineering teams to escalate and resolve complex issues when necessary (i.e. code change required, first time seeing a behavior).

Roles and Responsibilities





• Respond to customer inquiries and provide in-depth technical support via multiple communication channels.

• Collaborate with core engineering and solution engineering teams to diagnose and resolve complex technical problems.

• Participate in an on-call rotation to ensure 24/7 support coverage.

• Create and maintain public documentation, internal knowledge base articles, and FAQs.

• Monitoring and meeting SLAs.

• Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points.

• Efficiently troubleshoot cluster issues across multiple servers, data centers, and regions, in a variety of clouds (AWS, Azure, GCP, etc), virtual, and bare metal environments.

• Needs to be good in understanding Linux Filesystems, Linux troubleshooting spanning networks and systems. Sound knowledge in shell / command line, OS

📌 Technical Support Engineer (Hyderabad)
🏢 Agivant Technologies India Private
📍 Hyderabad