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Senior Engineering Intelligence Analyst
Role Summary
We are looking for a hands-on analytics engineer to build, maintain, and evolve Five9's engineering intelligence platform. You will be the technical engine behind a growing function that provides data-driven insights to engineering leadership across a portfolio of 1,000+ features and $100M+ in engineering investment. You will work with data from Jira, Jellyfish, Salesforce, and other systems to build automated pipelines, interactive dashboards, and analytical tools that enable faster, smarter decisions.
This role is ideal for someone who combines robust data engineering fundamentals with a passion for making data accessible and actionable — someone who gets excited about building a pipeline as much as crafting a clear visualization.
Responsibilities
Dashboard Development & Maintenance (40%)
• Build and maintain interactive dashboards in Looker (BI platform) covering feature delivery predictions, FTE allocation, resource contention, and portfolio health
• Migrate existing HTML based dashboards to the enterprise BI platform while preserving and enhancing analytical depth
• Design intuitive, self-service visualizations that engineering leaders can explore without analyst support
• Implement alerting and anomaly detection to proactively surface risks (e.g., feature slippage, resource over-allocation, stale work items)
Data Engineering & Integration (35%)
• Build and maintain data pipelines integrating Jira (REST API, Structure exports), Jellyfish APIs, Salesforce, and other internal systems
📌 Senior Engineering Intelligence Analyst (India)
🏢 Five9
📍 India