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Workplace Experience Lead- Work Dynamics
What this job involves: ROLE AND RESPONSIBILITIES
Job Summary
Workplace Experience Lead will be the forefront of driving the workplace experience programs for the account. Would need to drive the workspace experience team to front end all employee engagement activities and be the POC for all employee queries/requests.
OVERALL ROLE
This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio,
with the focus on providing outstanding Experience in the Workspace.
This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.
The role acts as an embedded point of contact for the IBM Regional & Local Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.
A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.
MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
• Creates Occupant Delight
• Has a natural hospitality-orientated communications acumen
• Embedded “Go To” trusted Workspace partner fostering all-level relations
📌 Professional, Facilities Management (Bengaluru)
🏢 JLL
📍 Bengaluru