About Pathlock:
At Pathlock, we redefine how organizations safeguard access, enforce controls, and maintain compliance across their business-critical applications. As a leader in Identity Governance, Access Controls, and Application Security, we help enterprises streamline audits, reduce risk, and automate compliance using advanced governance and GRC capabilities.
Our mission is to simplify and modernize the way organizations manage controls - empowering them to achieve continuous compliance with less manual effort, stronger oversight, and greater confidence.

About the Role:
The Product Expert - L2 is a product-focused role within Customer Engineering, responsible for providing advanced expertise on complex product and customer issues escalated from Level 1 Support, Professional Services, and other internal teams.

The role serves as a bridge between Support, Qualified Services, Product, and Engineering, helping teams understand complex issues, investigate product behavior, identify root causes, and drive issues toward resolution.





The Product Expert will work across Identity Security, Identity Governance, GRC/SoD, product workflows, configurations, and integrations. While Level 1 Support owns the primary customer communication, this role is expected to join customer troubleshooting and diagnostic calls when deeper product expertise is required.

The ideal candidate should have strong product troubleshooting and enterprise application experience, along with a good understanding of IAM/IGA and/or GRC/SoD concepts. Deep SAP expertise or extensive connector experience is not required, but exposure to SAP security, integrations, and identity platforms will be an advantage.

What This Role Owns:

Product Expertise & Escalations
• Serve as the Level 2 Product Expert for complex issues escalated by Level 1 Support, Professional Services, and other internal teams.
• Investigate and resolve complex issues related to Identity Governance, Identity Security, GRC/SoD, provis

📌 Product Expert (Chandigarh)
🏢 Pathlock
📍 Chandigarh