Responsibilities & Key Deliverables

Key Responsibilities

Technical Support & Service Operations

Support field teams during installation, commissioning, testing, and handover of ESS projects.
Conduct preventive and corrective maintenance activities to ensure optimal system performance.
Diagnose and resolve electrical, electronic, communication, inverter, and battery-related faults.
Provide remote technical support and troubleshooting assistance to customers and service partners.
Analyze system performance data and recommend corrective and preventive actions.
Coordinate with engineering and technical support teams for complex issue resolution

Customer Service & Relationship Management

Respond to customer complaints and service requests within defined Service level Adherance (SLA)
Ensure high levels of customer satisfaction through effective communication
Provide technical training and operational guidance to customers and channel partners
Build and maintain skilled relationships with customers, EPC contractors, and channel partners




Act as the primary point of contact for customer service escalations

System Monitoring & Reporting

Monitor ESS performance through SCADA, EMS, BMS, and remote monitoring platforms
Prepare and submit installtion reports, service reports, preventive maintenance reports and failure analysis reports
Track warranty claims and co-ordinate closure with internal stakeholder
Maintain accurate records of service activities, equipment history and spare parts utilization
Escalate critical issues promptly to technical and management team

Safety & Compliance

Ensure adherence to electrical safety standards, statutory requirements and company EHS policies
Follow prescribed battery handling, storage, transportation, and disposal guidelines
Conduct site safety assessments before performing service activities
Promote a zero-incident safety culture across all service operations

Spare Parts & Inventory Management

Coordinate with warehouse and su

📌 Dy. Manager BESS Customer Care (Delhi)
🏢 Mahindra and Mahindra
📍 Delhi