Key Responsibilities/ Accountabilities

Financial / Functional perspective

• Ensure timely processing of NOCs and related documentation
• Support collection and verification of customer records and compliance documents
• Maintain accurate records of bookings, requests, and service transactions
• Drive process adherence and documentation accuracy

Customer/Stakeholder Perspective

• Manage resident and tenant move-in and move-out processes
• Facilitate club house, amenity, and common facility bookings
• Handle customer complaints, service requests, and escalations within defined TATs
• Ensure high levels of customer satisfaction and engagement

Internal Process Perspective

• Verify documentation and process NOCs as per company guidelines
• Maintain resident,



tenant, and occupancy databases
• Coordinate with FM, Security, CRM, and Finance teams for customer requests
• Track complaint closure and maintain service request logs
• Generate periodic MIS reports and customer service dashboards

Learning & Growth / Developmental Perspective

• Strengthen customer service and communication capabilities
• Promote a customer-centric culture across the site team
• Drive process improvements and digitization initiatives
• Enhance knowledge of customer service processes and systems

📌 FM - Coordinator (Mumbai)
🏢 Larsen and Toubro
📍 Mumbai