Job Summary

The Customer Order Management Administrator is responsible for supporting the Customer Order Management team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.

Key Responsibilities

Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).

Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.

Process customer orders within the order management system, accurately and within the required deadline.

Manually allocate parts to customer orders within the order management system.

Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.





Assist with other data entry tasks related to the order life cycle (for example recent customer set-up, credit and debit administration).

Prepare and distribute standard internal reports.

Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).

Identify and communicate areas for process improvement to Supervisor.

Competencies

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Customer Support - Demonstrates how proactive customer

📌 Customer Order Management Administrator (India)
🏢 Cummins India
📍 India