• Customer & Sales Coordination
• Coordinate with customers for enquiries, quotations, purchase orders and order-related requirements.
• Understand customer requirements and coordinate with the sales team for timely responses.
• Maintain regular communication with customers regarding order status, delivery schedules and documentation.
• Support the sales team in maintaining strong customer relationships.
• Quotation Management
• Prepare and share quotations based on customer requirements and approved commercial terms.
• Coordinate with suppliers/manufacturers for pricing, availability, lead time and technical details.
• Maintain quotation records and follow up for quotation status and order conversion.
• Ensure quotations are prepared accurately and within the required timeline.
• Order & PO Processing
• Receive and verify customer purchase orders against quoted prices, quantities, specifications and commercial terms.
• Coordinate internally for PO acceptance and order processing.
• Highlight any discrepancies related to price, quantity, taxes, delivery terms or payment terms.
• Maintain proper records of customer POs and order status.
• Delivery & Logistics Coordination
• Coordinate with procurement, warehouse and logistics teams for timely material availability and dispatch.
• Track pending orders and communicate expected delivery dates to customers.
• Follow up on dispatch details, LR/POD, invoices and other required documents.
• Escalate delays or issues to the concerned team for timely resolution.
• Sales MIS & Reporting
• Maintain daily/weekly/monthly sales reports.
• Prepare order booking, pending order, quotation and customer-wise sales MIS.
• Track sales targets, order conversion and pending requirements.
• Provide accurate data to the Business Manager/Sales Manager for review and decision-making.
• Invoice & Payment Coordination
• Coordinate with the finance team regarding i