Description
Job Location: 100% remote (India based candidates only)
Employee Location: India
Role: Operations Specialist
Shift Timings: Overlap with IST (India) and PST (North America) timezones
Role Overview
We're hiring an Operations Specialist to be a generalist backbone for our revenue organization. You'll spot friction in our processes, tools, and integrations; build the reporting and dashboards that keep sales leadership and reps informed; and act as a first line of support connecting Sales, Enablement, and Marketing. This role suits someone equally comfortable working inside Salesforce, digging into a dataset, and sitting in a room with sales leadership - someone who can prioritize ruthlessly and ship accurate work on tight timelines.
Requirements
Process, Automation & AI
• Identify gaps in processes, integrations, and automations; use AI to improve functionality and effectiveness across the revenue org.
• Contribute to ad hoc business projects, including integrating new products and business lines into existing operating rhythms.
Reporting & Analytics
• Create and implement reporting and dashboards within our tools for the revenue organization, focused on efficiency, effectiveness, and productivity.
• Collaborate with Sales Strategy and Sales Data Analytics to keep reporting and metrics aligned across teams.
• Support data analysis for sales compensation payouts.
Systems & Salesforce
• Build basic Salesforce reports and dashboards, and connect workflows to Zapier for automation.
• Partner with our Salesforce developer on data hygiene and data integration for current processes and new business motions.
Knowledge & Enablement
• Document processes and build a knowledge repository for first-tier sales support.
• Train sales teams on how to effectively use sales tools and processes.
Cross-Functional Collaboration
• Partner with Enablement, Sales, CSMs and Marketing to ensure alignment and support for operations.
• Contribute to the development of sales strat
📌 Revenue Operations Specialist (India)
🏢 Prezent
📍 India