Job Description: Senior Security Engineer (Ops) – Grade 2
Position Overview
• Job Title: Senior Security Engineer (Ops)
• Grade: 2
• Department/Group: Managed Services
• Position Type: Permanent
• Job Location: Thane
• Working Days: Monday – Friday
• Working Hours: 9:00 AM to 6:30 PM
Position Summary
The Security L2 Engineer will be responsible for supporting the day-to-day operations of enterprise security infrastructure in a multi-vendor, hybrid managed services workplace. The role requires hands-on experience in network security incident handling, Next-Generation Firewall operations, VPN support, network security policy troubleshooting, change implementation, and operational monitoring.
The ideal candidate will provide Level 2 operational support across security platforms, ensure timely resolution of incidents and service requests, and work closely with internal teams, vendors, and clients to maintain secure and reliable services.
Roles And Responsibilities
• Provide Level 2 operational support for enterprise security infrastructure and ensure network security incidents and service requests are resolved within defined SLAs.
• Monitor, investigate, and troubleshoot issues related to firewalls, VPNs, secure web access, proxy, AAA, and IDS/IPS solutions.
• Support day-to-day administration and operational management of Next-Generation Firewall (NGFW) platforms.
• Assist in implementing and validating firewall policies, NAT rules, VPN configurations, access control changes, and security object updates.
• Troubleshoot security policy, connectivity, authentication, and access-related issues, escalating complex cases to L3 teams when required.
• Perform routine health checks, monitoring, and basic performance analysis of security devices and services.
• Support incident investigation, root cause identification, and problem resolution for recurring operational issues.
• Maintain accurate documentation of incidents, troubleshooting steps, service requests, config
📌 - Senior Security Engineer (Thane)
🏢 Neev
📍 Thane