Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Provide operational support for critical business applications and infrastructure
• Lead and participate in P1/P2 incident management activities, ensuring timely resolution and stakeholder communication
• Troubleshoot complex production issues and coordinate with cross-functional teams to restore services
• Ensure all incidents and service requests are resolved within defined SLA and SLO targets
• Contribute to and continuously improve SRE practices, operational excellence,



and service reliability
• Drive root cause analysis (RCA) and implement preventive measures to avoid recurring incidents
• Manage incident backlog and prioritize remediation activities
• Develop and maintain monitoring, alerting, observability, and dashboard solutions
• Implement automation solutions for operational tasks, deployments, monitoring, and compliance activities
• Design, develop, and deploy AI-powered solutions to address complex business challenges at enterprise scale
• Leverage AI and automation technologies to improve incident detection, operational efficiency, and decision-making
• Explore innovative solutions to enhance reliability engineering practices and operational workflows
• Participate in on-call rotations and provide support during critical incidents and major events
• Identify opportunities to reduce toil through automation and process improvements
• Support disaster r

📌 Senior Site Reliability Engineer (Noida)
🏢 Optum India
📍 Noida