This role focuses on delivering accurate and timely performing loan servicing activities for mortgage portfolios using advanced skills in MS Excel while working from office in night shifts to support global operations. The specialist will handle servicing requests validate data coordinate with internal teams and maintain high standards of customer experience through diligent back end support and email based communication.
Responsibilities
• Perform daily performing loan servicing activities by updating and validating mortgage account information in core systems using structured checklists and documented procedures
• Manage large volumes of servicing data in MS Excel by creating organized worksheets applying formulas and running validations to ensure accurate and consistent records
• Review servicing requests and transactions for completeness and compliance with internal policies and regulatory guidelines to minimize operational risk and downstream corrections
• Coordinate with internal teams through email and ticketing tools to clarify missing information resolve servicing queries and ensure timely closure of pending items
• Monitor key servicing queues and dashboards during night shifts and prioritize work items based on defined service level agreements and customer impact
• Document each servicing action taken in the designated systems by capturing explicit notes status updates and references to ensure complete audit readiness
• Identify data inconsistencies or process gaps in servicing activities and escalate them through defined channels to support continuous process improvement
• Respond to internal email inquiries related to mortgage servicing in a professional and structured manner providing clear data driven responses and expected timelines
• Use MS Excel to prepare daily or weekly status trackers and basic reports that summarize volumes accuracy metrics and turnaround times for review by supervisors and stakeholders
• Follow detailed standard op