• Help design, build and continuously improve the clients online platform.

• Research, suggest and implement current technology solutions following best practices/standards.

• Take responsibility for the resiliency and availability of different products.

• Be a productive member of the team.

Location: Chennai, Bangalore

Requirements

• 7+ years of overall IT/software engineering experience, including at least 3 years of hands-on Amazon Connect and contact center experience.

• Experienced AWS Connect AI Engineer to design, develop, enhance, and support cloud-based contact center solutions using Amazon Connect and AWS services.

• Strong hands-on engineering skills with contact center domain expertise to deliver scalable, secure, highly available customer engagement platforms and production-grade GenAI/LLM capabilities for conversational self-service and real-time agent assistance.

• Design, develop, configure, and maintain Amazon Connect solutions, including contact flows, routing profiles, queues, prompts, operating hours, agents, and security configurations.





• Build conversational and self-service experiences using Amazon Lex V2 for voice and chat use cases.

• Design and implement GenAI/LLM-powered solutions using Amazon Connect AI agents and Amazon Bedrock, including agentic self-service, real-time agent assistance, RAG, knowledge bases, prompts, tools/actions, and human handoff.

• Configure and optimize Amazon Lex V2 assisted NLU for intent classification and slot resolution, including Primary and Fallback modes.

• Build and evaluate real-time conversational voice experiences using Amazon Nova Sonic and Amazon Connect agentic voice capabilities.

• Implement responsible AI practices covering guardrails, PII/data handling, access control, evaluation, observability, cost management, and incident response.

• Develop serverless integrations using AWS Lambda, API Gateway, S3, and DynamoDB.

• Develop production-grade automation and integration components using

📌 AWS Connect Platform AI Engineer (Bengaluru)
🏢 GeekSoft Consulting
📍 Bengaluru