Skill required: Omnichannel - Customer Service Technology

Designation: Customer Contact Comms Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.




• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is valuable in email and chat process who is good in typing is what is preferred here
• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for?
• Primary skill - Customer Service Technology - P4
• Minimum 3 to 5 years of in-depth HR experience for any country (US, UK, Europe, India, etc.); Workforce administration and Workday experience are a plus; Payroll or HR domain certification is a plus.
• Payroll legislative understanding e.g., US W4 W2 forms, UK P60 P45 P11D, Final Paycheck Law (USA), State reciprocal agreements (USA).
• Knowledge of ERP applications like SAP, Workday, and PeopleSoft is an added advantage. Roles

📌 Customer Contact Comms Analyst (Bengaluru)
🏢 Accenture in India
📍 Bengaluru