• Efficiently process and adjudicate India-specific and global benefits claims, ensuring accuracy and compliance with policies.
• Validate claims documentation, including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regions
• Identify discrepancies in claims and ensure timely resolutions in line with company guidelines
• Experience in similar claim processing is a must
• Knowledge and working experience of Darwin and Workday is a plus
• Knowledge of ticket management tools like SNOW is a Plus.
• Stakeholder Engagement:
• Collaborate with global stakeholders to align claims processing practices with global standards.
• Communicate effectively with internal teams, external vendors, and claimants to ensure smooth claim management.
• SLA & KPI Management:
• Demonstrate a robust understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Consistently meet or exceed SLA requirements for claims processing while maintaining high-quality standards.
• Policy Adherence & Process Improvement:
• Ensure adherence to company policies, local regulations, and international best practices in claims management.
• Proactively identify and recommend process improvements to enhance efficiency and accuracy.
Qualification & Skillset:
• Graduate and specialization in Human resources
• 5–6 years of experience in India / Global claims processing and adjudication.
• Strong understanding of various types of claims, advances , reimbursements and benefits eligible for claims
• Expertise in verifying and validating claim-related documents.
• Exceptional command of English, with the ability to communicate fluently and professionally.
• Attention to detail
• Proven experience collaborating with global stakeholders across regions.
• Deep understanding of SLAs and KPIs and a track record of achieving or exceeding