Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Current Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description





Roles & Responsibilities:

● Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals

● Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth.

● Provide the management team with actionable insights consistently by processing data & analysing them after removing outliers & inconsistencies.

● Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals

● Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies

● Proactively define and execute projects spanning systems, data management, and business process automation to improve operational eff

📌 Lead - Business Analyst (Chennai)
🏢 FreshWorks
📍 Chennai