Designation: Senior Director
Reporting: Chief Operating Officer
Location: Ahmedabad, Gujarat [Work From Office]
Department: In-home Health Assessment
Shift: US Shift [8 PM to 5:30 AM IST]

Role Summary:
Lead and scale In-Home Health Assessment (IHA) operations, driving service delivery, customer experience, workforce planning, operational excellence, financial performance, and business transformation. The role requires a hands-on operations leader capable of managing large teams, driving growth, and building a high-performance culture in a fast-paced environment.

Requirements:
• 15+ years of operations leadership experience with at least 5+ years in a senior leadership role.
• Extensive experience in US Healthcare Operations.
• Strong experience managing voice and non-voice contact center operations.
• Expertise in Workforce Management (WFM), Forecasting, Capacity Planning, Scheduling, and MIS Management.
• Proven experience managing large-scale operations (500+ FTE preferred).
• Robust P&L; ownership and financial management experience.




• Experience leading onshore and offshore teams.
• Demonstrated success in leading process excellence, automation, operational transformation, and change management initiatives.
• Experience managing seasonal or volume-driven businesses with significant workforce ramp-up and capacity planning requirements.
• Strong client and stakeholder management experience, including executive-level interactions.

Key Responsibilities:
Operations Leadership
• Own end-to-end IHA operations and delivery performance.
• Drive productivity, quality, SLA adherence, customer satisfaction, and operational efficiency.
• Lead escalations, service recovery, and continuous improvement initiatives.
• Partner with leadership on business growth and execution strategies.

Financial & Business Management
• Manage business unit budgets, forecasting, profitability, and financial performance.
• Drive cost optimization and productivity improvements.
• Monitor operati

📌 Senior Director of Operations (Ahmedabad)
🏢 Advantmed India
📍 Ahmedabad