This job is provided by apna.co About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member

experience, driving sales performance, and ensuring operational excellence. This role requires strong

ownership, customer centricity, and a passion for creating an energetic, service-driven fitness

environment.

Key Responsibilities

• Sales & Business Growth
• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely

documentation via the portal.

• Centre Operations Management
• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.




• Member Experience & Engagement
• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit’s service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelor’s/Diploma degree.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Robust communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness,

📌 Associate Center Manager (Mumbai)
🏢 Cultfit
📍 Mumbai