Job Summary

• To Assist in manage the operations of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing, and billing, CoE, LM) in ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level

Key Responsibilities

• To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing), Investigation and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM)
• To discharge operational duties of the Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM), as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met




• Direct staff responsibilities as per current Organization Chart in Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing, and billing, CoE, LM)

Strategy

• Manage teams in building a stronger relationship with our clients and customers.
• Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
• To accelerate new generation of leaders.
• Manage all initiatives to get more fit and flexible in the way we work.
• Focus on proving that we are here for positive

Business

• Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon.
• Initiating & implementing service quality initiatives
• Uphold the values of the Group and company at all times

Processes

• Ensuring continuous improvement in timeliness to the standards prescribed for t

📌 Associate Manager (Chennai)
🏢 Standard Chartered India
📍 Chennai