CRM Administrator - India - Mumbai or Vadodara - Hybrid - 3 days WFO/2 days WFH

About the Company
Pharmanovia is a global speciality pharmaceutical company focused on cutting-edge speciality medicines and trusted, established brands. Pharmanovia combines scientific, medical, regulatory, market access, supply chain and commercial expertise to bring medicines to patients. Together, they reflect a business built to meet patient needs today while helping shape better outcomes for tomorrow.

About the Role
The CRM Administrator will have global responsibility for the administration, development, and continuous improvement of the company’s CRM platform. This role is critical to enabling commercial teams to work effectively, ensuring the CRM is reliable, well-governed, and aligned to business processes across markets. Will work closely with commercial teams to understand requirements, translate them into scalable CRM solutions, and ensure high adoption and data quality. Partner closely with Data & Engineering teams to ensure CRM data is integrated, trusted, and fit for analytics and reporting.



The ideal candidate will be a proactive self-starter with strong administration and development experience, excellent stakeholder management skills, and a practical mindset focused on usability, consistency, and business value. From time to time, the CRM Administrator may be required to support with other business systems.

Responsibilities
• Own global administration of the CRM platform.
• Manage users, roles, profiles, permissions and security.
• Maintain system stability, performance and data integrity.
• Act as the primary point of contact for CRM-related topics. Manage CRM incidents and drive issues through to resolution.
• Maintain clear system and process documentation.
• Configure and maintain Salesforce objects, fields and page layouts.
• Build and maintain validation rules, flows and automation.
• Deliver CRM enhancements based on business priorities. Translate business requ

📌 CRM Administrator (Mumbai)
🏢 Pharmanovia
📍 Mumbai