Job Title: Team Leader

RCS Grade: L

Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)

In this role, you will have the chance to lead a team of associates/members, and be responsible for process, stakeholder & employee management.

Key Responsibilities

• Tender & Bid Management
• Lead the GSC pricing function for global, regional, and Ocean Commercial Centre requirements.
• Coordinate with Sales, Tender Management, and Regional Pricing teams to deliver accurate, competitive, and timely pricing solutions.
• Review and support complex pricing structures for high-value RFQs and long-term contracts.
• Ensure consistency of pricing across countries, trade lanes, and customer requirements.
• Support strategic business opportunities while maintaining commercial discipline and healthy margins.
• Monitor tender performance and identify opportunities to improve pricing effectiveness and win rates.
• Sales Performance & Hit-Ratio Improvement
• Establish regular communication with Country Sales teams to understand business requirements, market challenges,



and pricing opportunities.
• Analyze sales performance, quotation volumes, hit-ratio, conversion trends, and profitability to identify improvement opportunities.
• Identify key drivers of lost business and recommend actionable solutions to improve hit-ratio.
• Collaborate with Country Sales, Trade Management, and Regional Pricing teams to develop and implement hit-ratio improvement initiatives.
• Monitor the effectiveness of improvement initiatives and present sales performance, pricing insights, and recommendations to Business Partners and relevant leadership forums.
• Cost Management & Commercial Optimization
• Support cost of sales optimization in collaboration with Trade Management, Procurement, Carrier Management, and other relevant stakeholders.
• Analyze local charges, origin and destination handling, pickup and delivery costs, and other cost components to identify improvement opportunities

📌 Team Lead (Mumbai)
🏢 DHL Global Forwarding
📍 Mumbai