Glassworks London is an independent fashion retail and ecommerce business founded in London in 2010. We operate across retail stores, ecommerce, warehouse fulfilment, product, marketing, brand, finance, HR, international production and distributed teams. We are building a more scalable, systems-led business with stronger operating rhythm, clearer accountability and less founder dependency.

THE ROLE

The Head of Business Operations is the senior operating-system role at Glassworks. This person makes sure the company runs as one coherent business: priorities are explicit, owners are accountable, KPIs are reviewed, actions close, issues are escalated properly, operating standards stay live and work does not stall simply because Founder review has not happened.

The Head of Business Operations is responsible for ensuring that work does not stop merely because the Founder has not reviewed it. Functional owners must have sufficient standards, decision rights, escalation routes and operating infrastructure to continue execution wherever reasonably possible.

This is not a founder PA,



project coordinator, warehouse manager, general fixer, or software architect. It is a senior business operations role for someone who can manage managers, improve systems, diagnose operating failures, drive recovery and build organisational capability.

REPORTING LINES

• Reports to: Founder / CEO
• Direct reports: HR Operations Lead, Operations & Facilities Manager, Order Fulfilment & Warehouse Manager
• Business Systems & Technology Operations is a critical functional partnership.

The role will begin with a deliberately focused direct-report mandate and is expected to take on broader operating responsibility as capability and organisational readiness are demonstrated.

WORKING PATTERN / LOCATION

Remote / offshore role working UK business hours, Monday to Friday, 9am to 5.30pm UK time. The successful candidate must be able to operate fully within the UK working day and lead across a distribut

📌 Head of Business Operations (India)
🏢 Glassworks London
📍 India