Job Title: Client Relationship Advisor
Job Location: Ahmedabad, Gujarat, India,
Working hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)

Role Overview
• To be responsible for maintaining and delivering the highest possible level of customer service, always delivering above and beyond their expectations.
• To ensure that, where possible, all customer enquiries (non-technical) and complaints are resolved to the customer’s satisfaction.
• To act as the ‘voice of the customer’ within Client, providing valuable customer insight to the business to drive continual service improvement.
• To demonstrate the Client's core values of Personal Responsibility in Delivering Excellence.

Key Responsibilities
• Manage customer queries, complaints, SLA credits, billing enquiries, and service-related issues.
• Take ownership of customer complaints and cases through to resolution, ensuring timely communication, accurate case management, and professional outcomes.
• Deliver empathetic, high-quality customer experiences that support customer satisfaction, retention, and advocacy.




• Analyse customer feedback and complaint trends to identify root causes and drive continuous improvement initiatives.
• Act as the voice of the customer, helping colleagues and stakeholders better understand the customer journey and its impact.
• Work collaboratively with other teams to support solid, long-term customer relationships.
• Handle customer interactions across phone, email, and written channels, aiming for first-contact resolution wherever possible.
• Proactively identify recurring issues, risks, and trends, escalating where appropriate.
• Maintain accurate records and reporting within Salesforce and CRM systems in line with internal processes and governance.
• Balance empathy with commercial awareness to deliver fair outcomes for both the customer and the business.

Required Skills & Experience
• Minimum of 2 years’ experience in a senior Customer Experience, Customer Success, C

📌 Client Relationship Advisor (Ahmedabad)
🏢 iConsultera
📍 Ahmedabad