Company Description Ease Commerce is India’s #1 CRM software, offering an all-in-one platform that simplifies core business processes such as customer management, orders, inventory, tasks, accounts, and product listings. The company provides integrated solutions for task management, order and warehouse operations, payment reconciliation, product database management, customer support, and analytics. Its CRM is designed to help organizations boost productivity, improve operational efficiency, and enhance customer satisfaction from a single, unified dashboard. With robust data analytics and reporting, Ease Commerce enables businesses to convert information into actionable insights and drive sustainable growth.

Location: Indore
Experience: 7+ Years
Industry: ERP / SaaS
Domain: E-Commerce – Mandatory

About the Role
We are looking for an experienced Senior Manager – Implementation to lead end-to-end implementation, onboarding, and customer success initiatives for our SaaS/ERP platform. The ideal candidate should have robust e-commerce domain expertise,



experience managing large enterprise accounts, and a proven track record of leading implementation teams.

Key Responsibilities
• Lead end-to-end implementation and onboarding of Enterprise and SMB clients.
• Manage and mentor a team of implementation/consulting professionals.
• Own project planning, execution, Go-Live, and post-implementation support.
• Understand client business processes and translate them into effective SaaS/ERP solutions.
• Manage e-commerce integrations, marketplaces, APIs, logistics, inventory, and omnichannel workflows.
• Work closely with Product, Engineering, Support, Sales, and Customer Success teams to resolve issues and deliver client requirements.
• Drive implementation timelines, ensuring projects are delivered within agreed SLAs.
• Manage escalations and maintain strong relationships with key enterprise customers.
• Identify opportunities for upselling, cross-selling, and account expansion

📌 Senior Manager – Implementation | ERP/SaaS (Indore)
🏢 Ease Commerce
📍 Indore