Drive the design and enhancement of AI infrastructure agent solutions that integrate analytics workflows with enterprise Service Now platforms in a hybrid work model. Apply deep experience in automation incident management and data driven optimization to improve operational resilience and business decision quality. Collaborate with cross functional teams to implement scalable AI components that streamline processes and elevate user experience.
Responsibilities
• Design and implement AI infrastructure agent solutions that integrate tightly with Service Now to automate incident handling request fulfillment and workflow orchestration in a secure and scalable manner.
• Develop robust interfaces between analytics platforms and Service Now modules to ensure efficient data exchange monitoring and reporting that supports transparent operational insights.
• Optimize AI agent performance by analyzing operational metrics and user interaction data refining algorithms and configurations to reduce resolution time and increase process reliability.
• Collaborate with analytics stakeholders to translate business requirements into technical AI infra agent capabilities that drive measurable improvement in service quality and resource utilization.
• Configure and extend Service Now components to support AI driven automation such as intelligent routing prioritization and knowledge suggestions that enhance productivity and user satisfaction.
• Create detailed technical design documents runbooks and standards that guide consistent deployment scaling and maintenance of AI infra agent solutions across hybrid environments.
• Implement monitoring and alerting strategies for AI agents and Service Now integrations using analytics to identify anomalies early and support proactive remediation actions.
• Conduct performance tuning of data pipelines and Service Now integrations to ensure low latency response reliable throughput and predictable behavior under varying load conditions.
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📌 AI Infra Agent Dev (India)
🏢 Cognizant
📍 India
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