Deputy Store Manager:
Role overview
The Deputy Store Manager is a point of reference for employees and supports the Store Manager in overseeing all aspects of store performance, including people, commercial results, operations and customer experience. The role monitors sales performance and helps the team achieve the company’s targets.
Key responsibilities
Product and commercial performance
• Monitor sales budgets across the store’s three sections and organise the team to achieve them.
• Control sales performance and ensure products are displayed correctly in line with the commercial strategies of each department.
• Propose improvements to the store’s design and facilities, including furniture, fitting rooms, stockroom and break areas.
• Maintain high image standards throughout the store and ensure shop windows meet company guidelines.
People and team development
• Participate in decisions relating to the selection of strategic positions within the store.
• Support the Store Manager in managing labour relations, developing employees and identifying potential.
• Prepare rotas according to business needs, and support team training, KPI achievement and productivity.
• Act as a spokesperson for customer experience, sustainability, diversity and inclusion within the store, working with the relevant team members.
• Support HR in developing projects that encourage employee involvement and motivation.
Store processes and operations
• Improve organisational processes across the store and stockrooms, working with managers to ensure activities are organised effectively and available resources are used well.
• Ensure compliance with health and safety regulations and provide guidance on managing working hours in line with established forecasts and sales periods.
• Work with the General Services team to maintain the store’s image, including maintenance, cleaning and lighting.
• Support and implement action plans with the Store Director/Store Manager to achieve objectives rela
📌 Deputy Store Manager (Mumbai)
🏢 Zara
📍 Mumbai