Infor EPM Support Consultant
Location: India (Remote / Hybrid)
Reports To: Global Support Manager
Position Summary
The Infor EPM Support Consultant is responsible for supporting, configuring, enhancing, and optimizing Infor Enterprise Performance Management (EPM) solutions.
This role focuses on budgeting, forecasting, planning, consolidation, reporting, analytics, and decision-support applications used by finance leadership and operational management teams.
The consultant will serve as a trusted advisor to clients, helping them maximize the value of their EPM investment while ensuring application stability and performance.
Key Responsibilities
Application Support
• Provide Level 1 and Level 2 support for Infor EPM environments.
• Troubleshoot application issues and performance concerns.
• Support end users with reporting, planning, forecasting, and consolidation processes.
• Monitor application health and proactively identify risks.
• Resolve defects and manage enhancement requests.
EPM Configuration
Configure and maintain:
• Models and cubes
Project Delivery
• Participate in implementation projects.
• Support solution design and testing.
• Prepare technical and functional documentation.
Client Engagement
• Recommend process improvements and best practices.
• Build robust customer relationships.
• Identify opportunities for optimization and additional consulting services.