Role: ServiceNow CMDB/Service Mapping
Experience: 6 to 10 Years
Locations: Chennai, Hyderabad
Must-Have
6–10 years of ServiceNow experience with at least 4–6 years in ITOM.
Solid hands-on experience in Discovery, Service Mapping, and Event Management.
Good knowledge of CMDB architecture, CSDM, and data modeling.
Experience integrating ITOM with monitoring and cloud platforms (AWS, Azure, GCP).
Proficiency in JavaScript, MID Server, and REST/SOAP integrations
Understanding of ITIL/ITSM processes.
ServiceNow CSA and CIS-ITOM certification preferred.
Good to-Have
• Experience in AIOps, Machine Learning, and Predictive Intelligence.
• Knowledge of DevOps integrations (CI/CD, Git, Jenkins).