The L2 Endpoint Engineer (Apple) is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.
This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.
Key Responsibilities
JAMF Platform Administration
• Administer and support JAMF Pro setting
• Manage:
• Device inventory and smart groups
• Policies and configuration profiles
• Enrollment workflows (DEP/Automated Device Enrollment)
• Monitor JAMF health, sync status, and device communication
• Handle:
• App testing and validation
• Version upgrades and patching
• Troubleshoot installation failures and dependency issues
Patch Management (macOS & iOS)
• Manage OS and third-party patching using JAMF
• Define and deploy patch policies and schedules
• Monitor patch compliance and remediation
• Troubleshoot patch deployment failures
Policy & Configuration Management
• Create and manage:
• Configuration profiles (Wi-Fi, VPN, security settings)
• Restrictions and compliance policies
• Integrate with:
• Apple Business Manager (ABM)
• Identity providers (Azure AD / Okta)