Operations & Customer Experience Manager

Company: KOA Living
Location: Agra, Uttar Pradesh
Employment Type: Full time | On-site
Experience: 5–8 years preferred
Salary Range: ₹5–7 LPA, depending on experience and capability

About the Role

KOA Living is looking for a highly organized and execution-focused Operations & Customer Experience Manager to take ownership of the complete operational journey of our orders — from planning and production through QC, dispatch, delivery and customer satisfaction.
This is an ownership role, not simply a coordination role.
The person will work closely with the Directors while coordinating across design, office, production, inventory, QC, packaging and logistics teams. They will be responsible for ensuring that priorities are clearly communicated, responsibilities are assigned, timelines are followed and problems are identified before they result in delays.
We are looking for someone mature enough to take responsibility for execution without requiring constant follow-up from management.

Key Responsibilities

1. Order Management





• Maintain a master tracker of all KOA Living customer and marketplace orders.
• Track every order from confirmation until successful customer delivery.
• Establish internal priorities based on committed delivery dates, inventory and business requirements.
• Ensure every order has a clear production, QC, packaging and dispatch timeline.
• Identify orders that are at risk of delay and take corrective action in advance.
• Maintain complete visibility over pending, in-production, ready-to-dispatch and delivered orders.

2. Production Planning & Coordination

• Coordinate with production teams regarding daily and weekly production priorities.
• Monitor production timelines and committed completion dates.
• Follow up on materials, components, finishing, assembly and other production dependencies.
• Identify bottlenecks and escalate them before they affect delivery commitments.
• Coordinate with the design team

📌 Operations & Customer Experience Manager — KOA Living (Agra)
🏢 KOA Living
📍 Agra