We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 5

Location /Country : Noida- Sec 142, India

Department: GSS English & Exams (IELTS Operations)

Contract Type: 1 Year Fixed term contract

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.

Training & Assessment Requirement




Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicab

Role Description/Purpose

This role is responsible for building and managing the documentation of English & Exams operations to ensure sustainable, scalable, efficient, and effective service delivery. You will connect closely with the team to understand both their stated and unstated needs, using these insights to build a proactive operations delivery model that stays relevant to the business at all times. A key part of this role involves driving a culture of continual improvement on the floor, fostering collaboration and efficiency across operations. You will also be responsible for developing the overall process strategy to help the function achieve excellence.

Role Accountabilities

In this role, you will act as the documentation and governance expert for the process, bringing solid ex

📌 Sr. Executive (Noida)
🏢 British Council
📍 Noida