Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Job Description
What’s in it for you?
Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D;, HW, and Application teams to make sure our tools function as designed. This is a outstanding opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing.
What you'll be doing:
· Function as a technical support Tier for SW issues
· Contain all field SW escalations that don’t require code changes.
· Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)
· Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
· Reproduce customer issues on internal systems. Perform Root Cause Analysis.
· Proactively identify points of failure and drive for resolution.
· Involvement in new SW development
· Take part in SW development road map milestones, new features reviews, and customer demos.
· Provide support-related inputs to be included in the next versions.
· Participate in new products introduction.
· On-site Projects:
· Perform new installations/SW upgrades.
· Troubleshoot complex cases and support local teams.
· Support Infrastructure:
· Develop training programs for field engineers and end users.
· Proactively drive support-related feature developments within the team.
· Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
· Customer Experience:
· Collect end-suer pain points and work on solutions.
· Devel
📌 Production Support Engineer (Bengaluru)
🏢 UST
📍 Bengaluru