Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building creative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Audio/Video Engineer
Must have 4-6 years of experience.
Hands on experience in AV System equipment's Installation, Termination & Configuration
Hands on experience in Video Conferencing System Installation and Configuration
Hands on experience in validating AV BOQ
Knowledge on Extron, Crestron, DMX, Digital Signage, Polycom devices
Hands on experience in handling Cisco, Panasonic,
and Polycom video conference units across various locations
Knowledge in upgrading the firmware of the VC/AV devices
Experience in handling VIP VC call for end-to-end user support for both internal as well as external (clients) calls
Experience in Service Now ticketing tool i.e. management of ticket/ Incidents/CR’s in provided SLA
Able to troubleshoot AV/VC related issues and trying to resolve it in the provided SLA
Sound knowledge and Hands-on experience on AV products i.e. Amplifier, Control Processors, Digital Signage, Transmitters/Receivers,
Knowledge in protocols like H323, SIP, RTP
Experience in managing the virtual events conducted on Webex/MS-Teams/Google meet/Zoom platform
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Areas of responsibility
Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Cr
📌 Audio/Video Engineer (Mumbai)
🏢 Wipro
📍 Mumbai