Role Summary
We are looking for a skilled Microsoft Dynamics 365 (D365) Techno-Functional Consultant with 9+ years of experience in implementing, configuring, and supporting Dynamics 365 Sales, Marketing and Customer Service solutions. The ideal candidate should possess a robust blend of functional business process knowledge and technical expertise to deliver end-to-end CRM solutions.
Key Responsibilities
- Gather, analyze, and document business requirements for Sales and Customer Service processes.
- Configure and customize Microsoft Dynamics 365 Sales and Customer Service applications.
- Design and implement solutions usingMicrosoft Dynamics 365
- Develop and customize plugins, workflows, JavaScript, business rules, custom APIs, and PCF controls.
- Integrate D365 with external applications using REST APIs, Azure Services, Logic Apps or middleware.
- Perform data migration using Data Import Wizard, SSIS or Azure Data Factory.
- Participate in solution design, technical architecture, code reviews and deployment activities.
- Troubleshoot production issues and optimize application performance.
- Collaborate with business stakeholders, functional consultants and cross-functional teams during all project phases.
- Support testing activities including SIT, UAT, regression testing and production deployments.
Required Skills
Functional
- Strong understanding of:
- Lead-to-Opportunity
- Opportunity-to-Quote
- Quote-to-Order
- Customer Case Management
- SLA Management
- Knowledge Management
- Omnichannel/Customer Service Workspace (preferred)
- Experience in requirement gathering and solution design.
- Understanding of Agile/Scrum delivery methodology.
Technical
- Microsoft Dynamics 365 Sales & Customer Service
- Power Platform (Power Apps, Power Automate, Power BI)
- C#, .NET Framework/.NET Core
- JavaScript, TypeScript
- Dataverse
- Plugin Development
- Custom Workflow Activities
- REST APIs & Web API
- Azure Functions, Logic Apps (preferred)
- SQL Server
- Git/Azure De
📌 Technical Lead (Mumbai)
🏢 Indec
📍 Mumbai