The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.

Key Responsibilities:

We are looking for an experienced Adobe Customer Journey Analytics (CJA) Consultant with 5+ years of experience in digital analytics and Adobe Experience Cloud implementations. The ideal candidate should possess robust expertise in Adobe Customer Journey Analytics, Adobe Experience Platform (AEP), Adobe Analytics, Adobe Web SDK, and customer journey reporting.

The consultant will work closely with business stakeholders, solution architects, data engineering teams, and developers to design, implement, and optimize enterprise-scale customer analytics solutions, enabling organizations to derive actionable insights from omnichannel customer interactions.

1. Adobe Customer Journey Analytics Implementation:
- Lead end-to-end implementation of Adobe Customer Journey Analytics (CJA) for websites and mobile applications
- Design scalable reporting data views aligned with business KPIs




- Configure Connections, Data Views, Metrics, Dimensions, Filters, and Calculated Metrics
- Develop customer journey reports, attribution models, fallout analysis, flow visualizations, and cross-channel dashboards
- Validate data ingestion and reporting accuracy across multiple data sources

2. Digital Analytics Implementation:
- Work on Adobe Analytics implementations using:
- Adobe Web SDK
- Adobe Launch (Data Collection Tags)
- Data Layer implementation
- Configure events, eVars, props, merchandising variables, and processing rules
- Validate implementations using Adobe Experience Platform Debugger

3. Customer Journey Analytics & Insights:
- Build reports analyzing:
- Customer acquisition
- Engagement
- Conversion funnels
- Drop-offs
- Customer retention
- Multi-touch attribution
- Develop Workspace dashboards for executive and operational reporting
- Perform cohort analysis, segmentation, and pa

📌 Deloitte- AEP CJA Senior Consultant (Bengaluru)
🏢 Trigent Software
📍 Bengaluru