About the team

The FIS Treasury Enhanced Application Managed Services (EAMS) team provides proactive functional and operational support for clients using FIS treasury and payments solutions. The team monitors critical processes, owns first-line investigation and service coordination, and connects clients with the
right FIS specialists to maintain resilient day-to-day treasury operations.

Role purpose

]The Senior Treasury EAMS Analyst independently owns complex client support and operational outcomes across treasury applications and processes. The role combines domain knowledge, structured incident leadership, client communication, cross-team coordination, and continuous improvement to reduce service risk and strengthen the quality of managed support.

What you will be doing

Own complex incidents and service requests from initial assessment through restoration, resolution, or effective hand-off, ensuring explicit accountability throughout.
Analyze issues across treasury process, application, interface, data, scheduler, and infrastructure layers using available diagnostics, logs,



and operational evidence.
Assess business impact and priority, coordinate resolver teams, manage escalations, and maintain accurate client and stakeholder communication.
Lead operational monitoring and validation activities covering payments, statements, interfaces, reconciliations, batch jobs, application availability, and daily treasury controls.
Drive problem management and root cause coordination, identify recurring patterns, and translate findings into preventive actions, knowledge, automation, or process improvements.
Provide functional guidance on cash and liquidity management, payments, settlements, bank reconciliation, treasury accounting, messaging, and related workflows.
Lead client issue discussions and contribute to service reviews, reporting, risk updates, action tracking, and operational governance.
Support upgrades, releases, testing, change planning, cutover readiness, and p

📌 Treasury/ Payment Application Support (Pune)
🏢 FIS Capital Markets
📍 Pune