Job DescriptionHelpdesk Support
N
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- Provide end-user support – responding to chats as well as tickets entered into the IT Help Desk System. N
- Open, resolve and closetickets in the IT Help Desk System. N
- Escalate issues to other IT groups as appropriate. N
- Assist users with use of desktop operating systems and application software including, but not limited to, and subject to change: N
- Desktop O/S – Windows /MacOS N
- Microsoft Office (Outlook, Word, Excel, PowerPoint) N
- Messaging supportn
- Mobile Device support N
- Software specific to N
- Workstation virus protection N
- Remote Desktopn
- Spyware removal utilities N
- Remote access support (VPN, VPN for RDP and RDS). N
- Active Directory user and device administration. N
- Workday connectivity and navigation, and name change support. N
- Teleconference support,Teams and Zoom. N
- Provide quotes to obtain approval for computer equipment purchases. N
- Desktop, laptop and printer hardware support. N
- Current workstation configurations and setup. N
- Peripheral Support including the following:



N
- Local and network printers N
- Mobile device configuration & support N
- Limited server and network/router troubleshooting/support. N

nRequired Skills:
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- Excellent troubleshooting and analytical skills N
- Excellent communication(phone and in person) skills to effectively support end-users. N
- Must have a 'can do' positive attitude. N
- Must be able to fluently communicate in English (both verbal and written communication) N
- Proficient with Windowsdesktop/laptop operating systems. N
- Proficient with configurations and setup of PC's, printers and Mobile devices. N
- Working knowledge of Windows network operating system and Active Directory and Azure/Entra. N
- Knowledge of MS Office (i.E., Outlook, Word, Excel, PowerPoint, Teams). N
- Experience with Help Desk software. N
- Ability to work independently. N

nEducation:
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- High School Diploma required N
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📌 Hiring: Service Desk Analyst (Alibag)
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📍 Alibag