Job DescriptionCustomer Support Specialist (US Retention Process)
NSpanish Language Expert
NRole Summary
nWe are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.
NKey Responsibilities
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- Handle inbound and outbound customer calls efficiently N
- Understand customer needs and provide suitable solutions N
- Research issues and resolve them effectively N
- Clearly explain product/service features and benefits without reliance on scripts N
- Build solid customer relationships N
- Achieve qualitative andquantitative performance targets N

nRequirements
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- Prior experience in customer support, sales, or retention (international BPO) N




- Experience with US market processes (mandatory) N
- Strong communication and listening skills with neutral accent N
- Good time management and problem-solving abilities N
- Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage N
- Immediate joiners only N

nBenefits
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- Health Insurance N
- Provident Fundn
- Cab Facility N

nWork Details
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- 5 Days Working (US Shifts) N
- Rotational shifts and week offs N
- Location: Viman Nagar, Pune N

📌 Hiring: Customer Support Specialist (India)
🏢 SamvadSocial Technologies
📍 India