Job Description1. Team Leader (TL) - Telesales
NDepartment: Telesales
NLocation: Noida
NEmployment Type: Full-Time
NReports To: Tele sales Manager
NJob Overview:
NWe are seeking an experienced and dynamic Team Leader for our Telesales vertical. The ideal candidate will be responsible for managing a team of telecallers, driving insurance sales (Motor, Health, Life), and ensuring overall team targets are met. You will play a crucial role in mentoring the team, monitoring call quality, and implementing strategies to maximize conversion rates.
NKey Responsibilities:
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- Team Management: Lead, train, and motivate a team of 15-20 telecallers to achieve daily, weekly, and monthly sales targets. N
- Performance Monitoring: Track individual and team KPIs (Call Volume, Talk Time, Conversion Rate, Premium generated). N
- Call Quality & Coaching: Conduct regular call audits, provide constructive feedback, and identify training needs to improve communication and pitch effectiveness. N
- Sales Strategy: Assist the management in formulating telesales strategies,



script optimizations, and objection-handling techniques. N
- Escalation Handling: Resolve customer escalations effectively to ensure high customer satisfaction and policy issuance. N
- Reporting: Prepare and present accurate performance reports (MIS) to senior management. N
- Compliance: Ensure the team adheres to all IRDAI guidelines, internal policies, and quality standards during customer interactions. N

nRequirements:
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- Minimum 3-5 yearsof experience in Telesales/Outbound sales, with at least 1-2 years in a Team Leader role. N
- Prior experience in theInsurance sector (Motor, Health, or Life) is highly preferred. N
- Solid leadership and people management skills with a proven track record of meeting targets. N
- Proficiency in CRM software and MS Office (especially Excel for MIS reporting). N
- High energy, target-oriented, and able to work in a high-pressure environment. N

📌 Team Lead (Faridabad)
🏢 RenewBuy
📍 Faridabad