Job DescriptionDesignation: IT Support Associate
nBU: Group Function
nLocation: Pune
nExperience: 2 to 4 Yrs
nShift Details: 6 days a week (Monday to Saturday)
nShift Timings: 10:00 AM – 7:00 PM
nAbout the Role
nWe are looking for an IT Support Associate to provide first-level technical support across Windows and macOS/Apple systems. The role involves troubleshooting hardware, software, Microsoft 365, Google Workspace, and basic network issues, while supporting user onboarding, IT assets, and day-to-day service desk operations. The ideal candidate should have strong troubleshooting skills, valuable communication, and a customer-focused approach.
nKey Responsibilities
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- Provide first-level technical support for Windows and macOS/Apple systems.n
- Troubleshoot hardware, software, email, and basic network-related issues.n
- Configure and troubleshoot Microsoft 365 and Google Workspace accounts.n
- Install, configure, update, and troubleshoot operating systems and business applications.n
- Support user account creation, password resets, access rights,



and basic IT administration.n
- Troubleshoot basic LAN, Wi-Fi, IP, DHCP, and DNS connectivity issues.n
- Perform routine system health checks, software updates, and patch management.n
- Log, track, and resolve incidents and service requests through the IT ticketing system.n
- Escalate unresolved issues to L2/L3 support teams with proper documentation.n
- Support employee onboarding and offboarding, including device allocation and returns.n
- Provide remote support through phone, email, chat, and remote-access tools.n
- Maintain IT asset inventory and relevant support documentation.n
- Follow IT support processes, security guidelines, and defined service-level targets.n

nRequired Skills & Qualifications
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- Degree/Diploma in IT, Computer Science, or a related field.n
- Basic knowledge of Windows and macOS operating systems.n
- Familiarity with Microsoft Office/Microsoft 365 applications.n

📌 IT Support Associate (Pune)
🏢 upGrad
📍 Pune