Summary

Position Summary

End User Support - Associate Services Specialist I

A person having high aspirations and passion to provide Technology support to accomplish their vision in Deloitte. CTS Support is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with a wide variety of people in a agile, fast-paced environment, which provides services in a professional manner, through email, phone, in person (Walk-in Customers). You need to be a highly motivated team player with the skills and ability to manage ambiguity.

Work you’ll do

• Focus on delivering world-class customer service to every customer coming to the CTS Support center.
• Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existingprocesses.
• Install and configure firm-standard images on laptops &desktops.;
• Interface with outside customers and vendors asrequired.
• Follow the direction of immediate supervisors or managers to implement newtechnology.




• Provideafter-hoursemergencysupportonarotationalbasisasoutlinedperCTSservicelevelagreements.
• Provides Mobile Device deployment & support; activities include Technology support guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
• Grows relationships with business users at all levels in the organization. Promotes CTS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customerrelationship.
• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activitie

📌 End User Support (Bengaluru)
🏢 Deloitte
📍 Bengaluru