Orange Business is here
About us
Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a agile environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
• Technical operational role: Manage Genesys Cloud Contact Cneter solution based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptime.
• Implementation Role : Ability to build and transform other Contact Center solutions to Genesys cloud platform.
Key SPOC for• Operational Support for Incident, Change and Problem Tickets.• Getting resolution from third parties,
vendors and OEM’s for fault and build query.• Move to production support.• Documentation and reporting.• Knowledge management (KEDB).
• Build and Support to Genesys Cloud Contact Center solutions & third party application integration.
• Proven experience troubleshooting technical issues
• Excellent handling of Implementation projects
• Participate in Change management, assess Risk and Impact
• Take initiatives in learning, certifications & evaluating new networking technology & tools
• Driving technical knowledge transfers & awareness session on best practices within team by proper training session
• Analyze customer problems and formulates plans to implement to obtain resolutions.
About you
• Hands-on experience supporting Genesys Cloud Contact Center solutions in enterprise production environments., preferably in enterprise or financial-services environments.
• Additionally essential knowledge of IP telephony, Contact Center environment, Recording & C
📌 Senior Technical Consultant (Mumbai)
🏢 Orange
📍 Mumbai