Job Description Front Office Executive

Position: Front Office Executive

Department: Front Office / Administration

Organization: International Gemological Institute (IGI)

Location: Mumbai

Employment Type: Full-Time

Experience: 2yrs

Job Summary

We are looking for a professional, well-groomed, and customer-focused Front Office Executive to be the first point of contact for visitors, clients, students, industry partners, and other stakeholders visiting the International Gemological Institute.

The candidate will be responsible for managing the reception area, handling calls and inquiries, coordinating visitor appointments, supporting administrative activities, and ensuring a professional experience aligned with IGI's international standards.

Key Responsibilities

Front Desk Visitor Management

• Welcome and greet clients, visitors, students, vendors, and business associates in a qualified and courteous manner.
• Manage the reception desk and ensure a welcoming and well-organized environment.
• Register and maintain records of visitors and appointments.




• Coordinate visitor access with relevant departments.
• Handle client and visitor inquiries and direct them to the appropriate team or department.
• Maintain confidentiality and professionalism while dealing with clients and business information.

Telephone Communication

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate departments or employees.
• Handle general inquiries and provide accurate information wherever applicable.
• Take messages and ensure timely communication with the concerned team.
• Manage routine email correspondence and front-office communications.

Client Industry Coordination

• Coordinate with clients, jewellery professionals, retailers, manufacturers, students, and other industry visitors.
• Assist visitors with basic information regarding appointments, services, courses, and office procedures.
• Coordinate with relevant teams for client appointmen

📌 Front Office Executive (Mumbai)
🏢 ACURA SOLUTIONS
📍 Mumbai