Our Day to Day
People
• Manage everyday Front Office activities, plan and assign work, ensuring the department is appropriately staffed to meet guest and operational requirements
• Supervise, coach, and support Front Office colleagues to improve performance and deliver excellent guest service
• Develop performance and development goals for colleagues and recognise valuable performance
• Train and guide colleagues to ensure they follow hotel policies, procedures, and service standards and have the tools they need to work efficiently
• Support the Front Office Manager with staff scheduling, briefings, performance feedback, and other HR-related activities where required
• Create a positive working environment and promote teamwork between Front Office, Housekeeping, Food & Beverage, Engineering, and other hotel departments
• Conduct daily briefings and ensure colleagues are informed about arrivals, departures, VIP guests, special requests, events, and operational updates

Financial
• Support the Front Office team in achieving departmental revenue and operational targets




• Maximise hotel room revenue through effective room allocation, upselling, upgrades, and promoting hotel facilities and services
• Monitor room availability, occupancy, room rates, and special offers to support revenue optimisation
• Assist with accurate handling of cash, credit card transactions, billing, deposits, and other financial procedures in accordance with hotel standards
• Monitor and minimise billing errors, discrepancies, and revenue losses
• Assist with departmental budgets, forecasts, and financial reports as required by the Front Office Manager
• Promote additional hotel services such as food and beverage, spa, transportation, and other guest facilities to increase revenue opportunities

Guest Experience
• Welcome and assist guests throughout their stay, ensuring a warm, professional, and personalised experience
• Supervise check-in and check-out procedures to ensure they are completed effici

📌 Guest Experience Supervisor (Bengaluru)
🏢 IHG
📍 Bengaluru